Refund and Returns Policy - 2k+ brands & 70k+ adult toys at sex toys realm

Our primary goal is to ensure that you are completely satisfied with every purchase you make. We understand that sometimes things don’t go as planned, and we are committed to making the refund and returns process as straightforward and hassle-free as possible.

Refunds

We offer a generous 200-day money-back guarantee to give you ample time to evaluate your purchase. If for any reason you are not entirely satisfied with your order, please start the return process within 200 days from the original purchase date. Please note that returns requested after this period cannot be accepted.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Due to the nature of some products, there may be certain exclusions from this policy. We advise reviewing the product’s specific return conditions before initiating a return.

Returns

Returning an item is a simple process. If you need to return a product, please reach out to our customer support team within 30 days of receiving your order to request a return authorization. This will help us manage your return efficiently and ensure you receive the appropriate instructions.

Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or if the product is defective. In such cases, we will cover the return shipping costs.

Once your return is received and inspected, we will promptly process your refund. Refunds are typically issued to the original payment method used at the time of purchase. We strive to complete this process as quickly as possible to ensure you receive your funds without unnecessary delay.

Exceptional Cases

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund based on the situation. We want to ensure that any issues are resolved swiftly and to your satisfaction.

We are committed to maintaining your privacy throughout the return process. All returns are handled with the utmost discretion, and our packaging is designed to ensure your privacy is protected from start to finish.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sextoysrealm.com

Sale items

Please note that only regular-priced items are eligible for refunds. Sale items or products purchased with promotional discounts may be subject to different return conditions or may not be eligible for return or refund.

If you have any questions about the return policy for sale items, please contact our customer support team for clarification before initiating a return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Should you have any questions or need assistance with our refund and returns policy, our customer support team is here to help. You can reach out to us via email or phone, and we will ensure that your concerns are addressed promptly and effectively.

Shop with confidence at Sex Toys Realm, knowing that your satisfaction is our top priority. Our refund and returns policy is designed to give you peace of mind while you explore our diverse range of products. We are here to make your shopping experience as enjoyable and worry-free as possible.